Returns & refunds.
How returns and refund requests are handled for direct-store orders.
Requesting help with an order.
Use our contact form with your order number and a description of the issue. Please do not include financial account or payment card details.
Return eligibility.
Eligibility, timelines, product condition requirements and return shipping responsibility follow the store's published return policy for your order. Contact us and we will confirm the options available for your purchase.
Refunds.
Approved refunds are ordinarily returned through the original payment method in accordance with the payment processor and applicable law. The merchant reviews each case and confirms the appropriate resolution.
Purchases through Amazon.
Orders completed on Amazon are covered by that marketplace and seller's applicable return processes, rather than the direct-store checkout terms.